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Return Policy

Rugs, Accessories, Fixtures, Hardware and Lighting

These regular priced items are eligible for a full return within 7 days with no restocking fee. Shipping and Delivery fees are not refundable and the customer is responsible for paying the shipping fees to have the item(s) returned to Thirty Six Knots at 1212 Yonge Street, Toronto, ON

Special Order and Custom Products

All custom and special orders require a 50% non-refundable deposit and are non-cancellable and non-returnable.


Any product accepted for return must be in original and unused condition (item and packaging) accompanied by the original invoice. Returns will be credited using the original method of payment. Cash and Cheque returns will be processed and mailed within 14 days. Shipping and delivery are not refundable

Thirty Six Knots will not be liable for any labour or other expenses of any kind or nature incurred in connection with the sale, use or replacement of any defective product or